PRIVACY POLICY
Privacy Policy
Last updated: 10 August 2026
At The Skin Laboratory, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make an enquiry or book an appointment.
We aim to be transparent about what information we collect, why we need it and how it is used.
This Privacy Policy applies to information collected through The Skin Laboratory website, website forms and our online booking system.
1. Who we are
The Skin Laboratory is responsible for the personal information we collect and process.
If you have any questions about this Privacy Policy or how your information is handled, please contact:
The Skin Laboratory
Email: theskinlaboratoryuk@gmail.com
2. Information we collect
Depending on how you interact with us, we may collect:
Your name
Email address
Telephone number
Booking and appointment information
Information submitted through website forms
Enquiry information
Payment-related information where required to process a booking or transaction
Marketing preferences
Information relating to your interactions with our emails, website and marketing communications
Technical information about how you use our website, where cookies or similar technologies have been consented to
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. Where we collect your information
We may collect personal information directly from you when you:
Make a booking through Timely
Complete a form through our website
Contact us by email, telephone, text message or WhatsApp
Make a payment or purchase
Subscribe to our marketing communications
Interact with our website or marketing communications
Contact us through social media
Where information is collected through a third-party platform, that platform may also process your information in accordance with its own privacy policy.
4. How we use your information
We may use your personal information to:
Manage and administer your appointments
Process bookings and payments
Contact you regarding your appointment
Respond to enquiries
Provide the services you have requested
Send appointment reminders and relevant service communications
Maintain accurate client and business records
Process cancellations, amendments or refunds where applicable
Improve our services and customer experience
Understand how visitors use our website
Measure the performance of our website and marketing
Send marketing communications where you have consented to receive them, or where another lawful basis permits us to do so
Inform you about relevant treatments, offers, skincare advice and updates from The Skin Laboratory
Protect the security of our website and business
Comply with legal, regulatory and accounting requirements
We will only use your information for purposes that are compatible with the reason it was collected.
5. Our lawful basis for processing your information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract
We may process your information where it is necessary to arrange, manage or provide a treatment, appointment or service you have requested.
Legitimate interests
We may process information where it is necessary for the legitimate operation and administration of The Skin Laboratory, provided that these interests do not override your rights and freedoms.
This may include managing our client relationships, maintaining business records, improving our services and protecting our business.
Consent
We may rely on your consent where you have actively chosen to provide it, such as for certain marketing communications or non-essential website cookies.
You can withdraw consent at any time.
Legal obligation
We may process or retain information where we are legally required to do so.
The lawful basis we use will depend on the specific purpose for which your information is being processed.
6. Marketing
If you choose to receive marketing communications from The Skin Laboratory, we may contact you about:
New treatments
Special offers and promotions
Skincare advice
Seasonal skincare information
Treatment availability
News and updates from The Skin Laboratory
Marketing communications may be sent by email, text message or other communication methods where you have provided appropriate permission or where permitted by law.
You can unsubscribe from marketing communications at any time by using the unsubscribe link provided or contacting us directly.
We will not make receiving marketing communications a condition of booking or receiving a treatment.
7. Website analytics and marketing technology
We may use services such as Google Analytics and Meta Pixel to understand how visitors interact with our website and how effective our marketing campaigns are.
These technologies may collect information such as:
Pages visited
How you arrived at our website
General device and browser information
Interactions with our website
General information about website usage
Where these technologies use non-essential cookies or similar technologies, we will seek your consent before using them where required by law.
You can manage your cookie preferences through our website's cookie controls.
8. Cookies
Our website uses cookies and similar technologies.
Some cookies are essential for the website to function correctly. Other cookies may be used for purposes such as analytics, marketing or improving your website experience.
We will provide information about the cookies we use and, where required, ask for your consent before setting non-essential cookies.
You can change or withdraw your cookie preferences through our cookie settings or your browser settings.
For more information about cookies and the rules that apply to them, please see the Information Commissioner's Office guidance on cookies.
9. Third-party services
We use trusted third-party services to help us operate The Skin Laboratory.
These may include:
Timely – appointment booking and scheduling
Website provider – website hosting and functionality
Email/newsletter provider – marketing communications
Payment provider – processing payments and transactions
Google Analytics – website analytics
Meta Pixel – marketing and advertising measurement
WhatsApp or messaging providers – client communication
Other service providers where reasonably necessary to operate our business
These providers may process personal information on our behalf or, depending on the service, act as separate organisations responsible for their own processing.
We do not sell or rent your personal information.
Where we appoint third parties to process personal information on our behalf, we take reasonable steps to ensure appropriate privacy and security arrangements are in place.
10. International transfers
Some of the third-party services we use may process or store information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
This may include relying on an adequacy decision or appropriate contractual safeguards where required.
11. How we protect your information
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Accidental loss
Misuse
Unauthorised disclosure
Alteration or destruction
Access to personal information is limited to what is reasonably necessary for the operation of The Skin Laboratory.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
12. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include keeping information for:
Managing your client relationship
Maintaining appropriate business and financial records
Managing future appointments
Meeting legal, accounting or regulatory requirements
Resolving complaints or disputes
Establishing or defending legal claims
Different types of information may therefore be retained for different periods.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
13. Your data protection rights
Depending on the circumstances, you may have the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your information in certain circumstances
Ask us to restrict how we process your information
Object to certain types of processing
Request the transfer of certain information to another organisation
Withdraw consent where we rely on consent to process your information
If you would like to exercise one of these rights, please contact us using the details provided below.
We may need to verify your identity before processing your request.
14. Your right to complain
If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), which is the UK's independent regulator for data protection.
You can contact the ICO through its official website:
15. Links to other websites
Our website may contain links to third-party websites, including booking platforms, social media platforms and other external websites.
We are not responsible for the privacy practices or content of these websites.
We recommend reviewing the privacy policy of any third-party website you visit.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.
The latest version will always be available on our website and will show the date it was last updated.
Where a significant change affects how we use your personal information, we will take appropriate steps to bring the change to your attention.
17. Contact us
If you have any questions about this Privacy Policy or how The Skin Laboratory handles your personal information, please contact:
The Skin Laboratory
Email: theskinlaboratoryuk@gmail.com
Website: theskinlaboratory.co.uk
Last updated: 10 August 2026